Macy's offers you the choice to receive receipts by email (eReceipts), paper, or both. To choose your preference, Sign In and follow these steps:
From your computer:
Note: Some Macy's store locations are required by local laws to charge a nominal bag fee for merchandise bags provided at the customer’s request for in-store or pickup purchases. If you don’t want to pay this fee, you’re welcome to bring your own bag/tote to the store.
Note: Most merchandise returns can be made within 180 days of the purchase date. There are some exceptions for items with special return guidelines. To view the full return policy, please click here.
Returning Merchandise if You've Lost Your eReceipt
Since receipt information can typically be retrieved for up to two years following your purchase, we're able to look up your purchase information with your account number, a customer return label, or a Gift Registry number.
If we're able to access your receipt, you will receive a refund to the original account or a store credit. If we're unable to access your receipt, we'll give you a store credit for the item's lowest selling price within the last 180 days.
To view specific details about our Return policy, click here .
Length of Time it Takes for Funds to Become Available When You Make a Return with An eReceipt
For returns made in store, your funds will be available immediately. For returns that are made by mail, you'll receive full credit once the merchandise is received and processed at the fulfillment center.
Note: The amount of time you're fully credited may vary based on the processing requirements of your bank.
You Made Multiple Purchases But Only Received One eReceipt
Your email provider may only show one eReceipt. Ensure that you select the "unhide" or "show all" links provided in your email to view all of your eReceipts.
If our stores further reduce an item within 10 days of your purchase, we will refund the price difference when you present your original receipt or eReceipt.
Note: Prices may differ between stores and macys.com.