Help Center
Need More Help
- Thank you for choosing Macy's. We want you to love your product and want to assist you with any questions or concerns you may have. Feel free to review our Customer Help Center for our most common topics.
- Chat with us by clicking the Chat Online link at the bottom of the page. Our Virtual Agent is available to assist 24 hours a day. Should you need to speak to a live representative please chat with us during Macy's business hours 9:00 AM — 12:00 AM ET (Holiday exceptions may apply).