CHANGE or UPDATE: Once you have placed your store pick-up/ curbside order we are unable to make changes to the order. You may cancel your order if it is still within the change window or place a new order for any additional items. Store stock will vary from location to location and some items may only be available online.
CANCEL: You can cancel your order online within 15 minutes of placing it. If you don’t see a cancel option, it means your order is being processed and cannot be canceled. If your order is not picked up within 7 days, we will cancel and refund you to your original form of payment automatically.
LOCATION CHANGE: Since merchandise is specific to individual store stock, we are unable to change the pick-up location to another store location or to warehouse fulfillment. You would need to place a new order and choose the alternate store location pending stock availability and cancel or return your original order.
Pickup hours are 11:00 AM -5:00 PM, Monday - Friday
After you place your order, you have 15 minutes to make changes or cancel it.
Try Using Our Mobile App
We're offering Curbside Pickup at many Macy's locations. To see if it's available at your favorite location or a Macy's near you, click here
If you place an order online, you are the primary pickup person. If you believe that you may not be able to pick up the order, you can designate an alternate pickup person during Checkout. These are the only two people who can pick up the order. When you arrive to pick up your order, you’ll need your Ready for Pickup email and a valid government-issued ID.
Your order will be held for 7 days. If your order isn’t picked up after 7 days, your account will be issued a full refund. If you want to extend the hold time for your order, please contact the Store where your order is being held.
No, Unfortunately at this time, returns can only be processed through our online returns process or in person within the store.