CHANGE or UPDATE: Once you have placed your store pick-up/ curbside order we are unable to make changes to the order. You may cancel your order if it is still within the change window or place a new order for any additional items. Store stock will vary from location to location and some items may only be available online.

CANCEL: You can cancel your order online within 15 minutes of placing it. If you don’t see a cancel option, it means your order is being processed and cannot be canceled. If your order is not picked up within 7 days, we will cancel and refund you to your original form of payment automatically.

LOCATION CHANGE: Since merchandise is specific to individual store stock, we are unable to change the pick-up location to another store location or to warehouse fulfillment. You would need to place a new order and choose the alternate store location pending stock availability and cancel or return your original order.

Pickup hours are 11:00 AM -5:00 PM, Monday - Friday

After you place your order, you have 15 minutes to make changes or cancel it.

• Add to bag & select Pick Up at checkout (product availability can vary by store location)
• You are sent email confirmation as soon as your order is ready for pickup
• Select the Use Curbside Pickup button in the email when you’re on the way or at
  the store.
• Pull into one of the designated Curbside Pickup spaces
• Provide your order email and a valid ID. This is required for your security and safety.
• We will drop your Macy's order in your trunk

Try Using Our Mobile App

• Add to bag & select Pick Up at checkout (product availability can vary by store location)
• Inform the store when you are on the way
• Pull into one of the designated Curbside Pickup spaces
• Tap on the order(s) and follow the simple steps to let us know you have arrived
• Show your app for scanning and identification
• We will drop your Macy's order in your trunk

We're offering Curbside Pickup at many Macy's locations. To see if it's available at your favorite location or a Macy's near you, click here

If you place an order online, you are the primary pickup person. If you believe that you may not be able to pick up the order, you can designate an alternate pickup person during Checkout. These are the only two people who can pick up the order. When you arrive to pick up your order, you’ll need your Ready for Pickup email and a valid government-issued ID.

Your order will be held for 7 days. If your order isn’t picked up after 7 days, your account will be issued a full refund. If you want to extend the hold time for your order, please contact the Store where your order is being held.

No, Unfortunately at this time, returns can only be processed through our online returns process or in person within the store.