To chat securely online about your Macy's or Macy's American Express® credit account, follow the steps below:
If You're Using Our Website
- Click here to connect to the 'Macy’s Credit Card' page.
- Sign in to your Macy’s profile if you haven’t already.
- If you have already added your Macy’s card for online self-service:
- click any of the links under the Manage Your Credit Card section, then click the chat icon in the lower-right corner of the page.
- If you haven’t added your card for online self-service:
- Click the 'Add Your Card' button.
- From here you can either proceed with adding your card to manage your Macy’s credit account online, or chat with a credit agent by clicking the chat icon in the lower-right corner of the page.
If You're Using Our Macy's App
- Tap on the person icon in the lower-right corner of the app.
- Select 'Macy’s Credit Card' and sign in to your Macy’s profile if you haven’t already.
- If you have already added your card for online self-service:
- Tap the arrow to the right of 'Macy’s Credit Card'.
- Tap the arrow to the right of 'Credit Summary'.
- Tap the 'How can I help?' icon in the lower-right corner of the app.
- If you haven’t added your card to manage your credit account online:
- Tap 'Add Card' under the 'Macy’s Credit Card' section.
- From the 'Add a Card' page you can either proceed with adding your card to manage your credit account online, or chat with a credit agent by tapping the chat icon in the lower-right corner of the app.