Help Center
RECENTLY VIEWED ARTICLES

About My International Order

Macy's ships to over 200 locations worldwide!

We've partnered with Borderfree to provide you with an enhanced shipping experience. Borderfree is a groundbreaking global e-commerce company that allows Macy's to present our international shoppers with product prices in the currency of your choice, competitive international shipping costs, and the lowest possible order total.

Borderfree allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.


Select a topic below for more information:



International Order Delivery

Macy's can provide a special shopping experience for international customers through our arrangement with Borderfree. International shoppers can:

  • View an item's price in your local currency
  • Shop in your preferred currency
  • Get their order totals guaranteed at the exchange rate set during Checkout




Placing an International Order

Here's how it works:

  • From the macys.com homepage, scroll to the bottom of the page. On the left side by the picture of the American flag, select Change Location
  • Select your shipping destination and preferred shopping currency from the two drop-down menus
  • Select the Save & Continue button
  • Now you can shop the macys.com site as usual - choose your desired item(s) by selecting the Add To Bag button, then select the Continue Shopping button to return to browsing
  • When you're ready for Checkout, select the shopping bag icon located at the top right of the page, then select Proceed to Checkout . You'll see your merchandise total including estimated shipping and estimated sales tax.




Costs for International Orders

To figure out how much your order will cost, add items to your Bag and select the Checkout button.

Borderfree will calculate and display an order total in your preferred currency, including:

  • All shipping costs from our warehouse(s) in the U.S. to the Borderfree warehouse
  • The cost from the Borderfree warehouse to your selected international destination
  • Any applicable duties and taxes imposed by the customs and revenue authorities in the destination location




No Additional Costs Are Due Upon Receipt of Your Order

When you use the Borderfree global checkout, you'll be provided with an order total in your preferred currency. The order total presented will be the exact amount you'll be billed by Borderfree. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

Note: macys.com reserves the right to correct pricing errors.

Back to Top



Tracking Your International Orders

To track your international orders, visit our Order Tracking Page and provide the following:

  • Order number
  • Billing email address






Changing or Canceling Your International Order After It Has Been Placed

We're unable to edit your merchandise selections once your order has been placed. In the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service in one of the following ways:

Note: Your order may start processing immediately and it may not be possible to update the shipping address. If you are unable to make changes, our Return Policy makes it easy to return your purchase.










You Can't Place an International Order to Ship to Multiple Addresses

At this time, international orders can't be split between multiple destinations.

Back to Top



You Can't Purchase Gift Cards or Use Gift Cards as Payment

We don't currently support the sale of gift cards to international customers. We also don't accept gift cards as payment for orders shipped internationally.

Back to Top


Select a link below for more information about international orders:

Returns

Shipping

Pricing

Gift Registry