Macy's ships to over 200 locations worldwide!
We've partnered with Borderfree to provide you with an enhanced shipping experience. Borderfree is a groundbreaking global e-commerce company that allows Macy's to present our international shoppers with product prices in the currency of your choice, competitive international shipping costs, and the lowest possible order total.
Borderfree allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.
Select a topic below for more information:
International Order Delivery
Macy's can provide a special shopping experience for international customers through our arrangement with Borderfree. International shoppers can:
Placing an International Order
Here's how it works:
Costs for International Orders
To figure out how much your order will cost, add items to your Bag and select the Checkout button.
Borderfree will calculate and display an order total in your preferred currency, including:
No Additional Costs Are Due Upon Receipt of Your Order
When you use the Borderfree global checkout, you'll be provided with an order total in your preferred currency. The order total presented will be the exact amount you'll be billed by Borderfree. There will not be any additional costs billed upon delivery or due as C.O.D. charges.
Note: macys.com reserves the right to correct pricing errors.
Tracking Your International Orders
To track your international orders, visit our Order Tracking Page and provide the following:
Changing or Canceling Your International Order After It Has Been Placed
We're unable to edit your merchandise selections once your order has been placed. In the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service in one of the following ways:
Note: Your order may start processing immediately and it may not be possible to update the shipping address. If you are unable to make changes, our Return Policy makes it easy to return your purchase.
You Can't Place an International Order to Ship to Multiple Addresses
At this time, international orders can't be split between multiple destinations.
You Can't Purchase Gift Cards or Use Gift Cards as Payment
We don't currently support the sale of gift cards to international customers. We also don't accept gift cards as payment for orders shipped internationally.
Select a link below for more information about international orders: