We apologize if your item arrived incomplete, damaged, broken, missing components, defective, did not arrive at all, or you received the wrong merchandise. We value you as a customer and we want to fix any issues you have encountered quickly and effortlessly.

The quickest and easiest way to get assistance with your order is by clicking the Chat Online link at the bottom of the page.

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Call us at 1-800-289-6229. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).

IMPORTANT:

You have 30 days, from the date of delivery, to notify us of:

• Non-receipt (tracking shows order delivered)
• Wrong Merchandise (including color, size, style, etc.)
• Missing pieces, parts, or components
• Arrived damaged or defective
  

Locating Small Parts or Accessories

To ensure all components are accounted for, please inspect your item thoroughly before reaching out:

• Check inside drawers, compartments, or hollow bases
• Look beneath cushions or inside zippered covers
• Examine fabric linings or dust covers
• Inspect the back or underside for taped items
• Accessories are often securely stored in these areas for safe shipping

Direct from Vendor Orders:

Some items on our site are shipped and sold directly from Third Party Sellers.

If your affected purchase was shipped and sold directly from the seller, you will see the option to “Contact The Seller” on the "Order Details" page of your order. Please use this button to report your issue directly to the Seller, as Macy’s cannot process returns or exchanges for these items.

Click here for more info on our Return Policy