Macy's encourages all customers to be aware of potentially fraudulent or deceptive emails, phone calls and postal mail. Here are some simple guidelines to help you safeguard your personal information.
Be skeptical of requests for account numbers, social security numbers, credit card numbers, or any other sensitive personal information. Never reveal sensitive information to any one you do not know, especially if you suspect fraud.
Using a universal username and password for multiple websites leads to your account being vulnerable to interference from outside parties. As a company, Macy's takes the security of your account information very seriously. Therefore, we take measures to protect the security of our customer's account information.
Macy's will never ask you to provide sensitive information by email. Whenever, you're asked for personal information by email, phone or text message, we recommend that you call back the general published number for whatever company you're dealing with, or that you go to the official Web site. If you have any doubt regarding the legitimacy of an email DO NOT respond or click on any links.
Email [email protected] to alert us about suspicious emails or calls.
Visit the Federal Trade Commission's website at www.ftc.gov for additional advice on protecting your personal information.
DATA BREACH at EQUIFAX CREDIT COMPANY
Posted Date: September 8, 2017
WHEN: (First Reported): Reported Publicly by Equifax September 7, 2017
WHAT: Equifax is one of the 3 major Credit Reporting Agencies. Equifax publicly reported a breach of their systems which was discovered on July 29, 2017. The breach led to the compromise of approximately 143 million consumers' personal data.
Consumer data involved in the breach included credit cards numbers, Social Security Numbers, birth dates, addresses, Driver's License Numbers, and "certain dispute documents with personal identifying information."
WHO DOES THIS ALERT AFFECT: There is the potential for personal data compromise for any U.S. consumer.
MACY'S ACTION: We have assessed the situation and want you to know that the Equifax breach did not involve a breach of Macy's Inc. systems. We will continue to monitor developments.
Consumers should be aware that the level of information compromised at Equifax could be used to cause financial harms or commit identity frauds at almost any business or at some government agencies. If we suspect suspicious account or online activity at macys.com, we take action to notify customers and often block accounts to prevent misuse by criminals. Unfortunately, no security or anti-fraud measures can be 100% effective. But our customers are never held responsible for fraudulent charges and we will work diligently with you to protect your personal data.
RECOMMENDED CUSTOMER ACTION:
1. Visit Equifax's home page for the latest information on the breach at https://www.equifax.com/personal/ . Equifax also provides and an application to see if your data has been compromised.
2. Remain vigilant for incidents of fraud and identity theft by reviewing bank and credit card account statements and monitoring your credit reports regularly. You may obtain a free copy of your credit report from each company listed below once every 12 months by requesting your report online at www.annualcreditreport.com , calling toll-free 1-877-322-8228, or mailing an Annual Credit Report Request Form (available at www.annualcreditreport.com ) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report by contacting any of the credit reporting agencies below:
| Equifax | Experian | TransUnion | ||||
| PO Box 740241 | PO Box 9554 | PO Box 2000 | ||||
| Atlanta, GA 30374 | Allen, TX 75013 | Chester, PA 19016 | ||||
| www.equifax.com | www.experian.com | www.transunion.com | ||||
| 888-766-0008 | 888-397-3742 | 800-680-7289 |
3. If you believe you are the victim of identity theft, you should contact the proper law enforcement authorities, including local law enforcement, and you should consider contacting your state's attorney general and/or the Federal Trade Commission ("FTC"). You may also contact the FTC to obtain additional information about avoiding identity theft.
| Federal Trade Commision , Consumer Response Center | ||||||
| 600 Pennsylvania Avenue | ||||||
| NW Washington, DC 20580 | ||||||
| www.ftc.gov/idtheft | ||||||
| 877-IDTHEFT (438-4338) | ||||||
PHISHING EMAIL SCAM for FAKE MACY’S SHOPPER SURVEY
Posted Date: July 21, 2016
WHEN:
(First Reported): July 20, 2016 & Ongoing
WHAT:
Individuals reported receiving fake Macy’s branded emails with a subject line the same or similar to: “
Macy’s Gift Card – Click Here
.” Subject lines may contain different text than this example. The content of the email message states that the email recipient has been chosen to receive a special reward or can enter for a chance to win a gift card if that recipient clicks on a link to answer several questions about her shopping experience with Macy’s. These emails
ARE NOT LEGITIMATE
and Macy’s is not running a “Macy’s Shopper Survey.” The emails are generated from a fake email address (e.g. [email protected]) that is not in use by Macy’s. These emails are “phishing” attempts designed to entice recipients to disclose personal information.
WHO DOES THIS ALERT AFFECT:
Any person with the ability to receive emails. Recipients of these phishing emails may not have ever shopped at Macy's or have any account with Macy's.
MACY'S ACTION:
Macy's is responding to individuals who have contacted us regarding this issue. We are working with our brand protection vendor to monitor and shut down this scam. We are also monitoring the volume and timing of customer calls to determine if the issue should be referred to law enforcement.
RECOMMENDED CUSTOMER ACTION:
(1) Do not click on or follow any links in the email. (2) Do not interact with the sender of the email (for example, do not attempt to ‘reply’ to sender. (3) If you have the ability, block these emails or report the emails as spam in your email client (for example, Gmail or Outlook).
Call our Customer Service team at 1-800-BUY-MACYS with any questions.
PHISHING EMAIL SCAM for FAKE MACY’S ORDER DELIVER MESSAGE
Posted Date: April 1, 2016
WHEN:
(First Reported): March 28, 2016 & Ongoing
WHAT:
Individuals reported receiving fake Macy’s branded emails with a subject line the same or similar to: “Macys.com Order #5698 ready for delivery.” Subject lines may contain different Order #s than this example. The content of the email message states that the email recipient has won a prize in the store’s “monthly give-away.” These emails
ARE NOT LEGITIMATE
and Macy’s is not running a “monthly give-away” promotion. The emails are generated from a fake email address (e.g. [email protected]) that is not in use by Macy’s. These emails are “phishing” attempts designed to entice recipients to disclose personal information.
WHO DOES THIS ALERT AFFECT:
Any person with the ability to receive emails. Recipients of these phishing emails may not have ever shopped at Macy's or have any account with Macy's.
MACY'S ACTION:
Macy's is responding to individuals who have contacted us regarding this issue. We are working with the Better Business Bureau to monitor new reports of this scam. We are also monitoring the volume and timing of customer calls to determine if the issue should be referred to law enforcement.
RECOMMENDED CUSTOMER ACTION:
(1) Do not click on or follow any links in the email. (2) Do not interact with the sender of the email (for example, do not attempt to ‘reply’ to sender. (3) If you have the ability, block these emails or report the emails as spam in your email client (for example, Gmail or Outlook).
Call our Customer Service team at 1-800-BUY-MACYS with any questions.
SMS/TEXT SPOOF for BLACK FRIDAY WEEKEND SALES CLAIMING TO BE MACY’S
Posted Date: November 27, 2015
WHEN:
(First Reported): November 26, 2015 & Ongoing
WHAT:
Individuals report receiving dozens of Macy’s Black Friday or other Holiday Sale texts messages over periods of 10 minutes to 24 hours from the
shortcode #25225
. Messages are being sent by an unidentified individual or individuals. It appears the texts are intended to be harassing only. No Macy’s systems have been compromised.
WHO DOES THIS ALERT AFFECT:
Any person with the ability to receive SMS (text messaging) on his or her mobile device. The harassing texts appear to be to random mobile phone numbers. Recipients of these spoofed texts may not have ever shopped at Macy’s nor have an account with Macy’s.
MACY'S ACTION:
Macy’s is responding to individuals that have contacted us complaining of this issue. We are in the process of notifying the appropriate regulators, including the Federal Trade Commission and the Federal Communications Commission. We have also alerted The Wireless Association. We are monitoring the volume and timing of customer calls to determine if the issue should be referred to Federal Law Enforcement.
RECOMMENDED CUSTOMER ACTION:
(1) Do not interact with the sender of these messages. (2) If you have the ability, block texts from the shortcode 25225 (the number that appears with the text message). (3) Call our Customer Service team at 1-800-BUY-MACYS with any questions.
June 13, 2013
Customers have reported receiving the following solicitations using the Macy's name. These are not from or endorsed by Macy's, and we recommend that you not respond: