Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a (holiday exceptions may apply).

Price adjustments can only be made within 10 days of your purchase.

• The new sale price cannot be honored in addition to any previously applied promo codes or discount offers
• You will be refunded the difference in price to your original form of payment
• Items shipped and sold directly by the sellers such as our Digital Third Party Sellers or Direct from Vendor partners are not eligible for price adjustments

Please note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.

For Furniture and Mattress Sales Price Adjustments please email [email protected]

To qualify for a Sale Price Adjustment, the sale price adjustment needs to be submitted NO LATER than 10 days:

• White Glove, In-Home, & Room of Choice - 10 days from date of delivery
• Parcel from Warehouse - 10 Days from date shipped from the warehouse
• Parcel from Vendor- 10 Days from date shipped from the vendor

Please include:

• Salescheck Number
• Email address
• First and Last Name
• Daytime Phone
• Shipping Address
• Items to Adjust
• Sale Event or Date
• Promotion Code (optional)
• Reason for Inquiry: Price or Promotion Adjustment

For your protection, please do not send us your account number.

Please note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.