If an item is further reduced in price within 10 25 days (for our Holiday Best Price Guarantee) of when you purchased it. Macy’s will price match on our advertised price, for purchases made between 12/1/2024 and 12/25/2024

• The new sale price cannot be honored in addition to any previously applied promo codes or discount offers.
• You will be refunded the difference in price to your original form of payment.
• Items shipped and sold directly by our Digital Third Party Sellers or Direct from Vendor partners are not eligible for price adjustments.
• Note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or third parties. Only requests submitted directly by a customer will be accepted.

Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a EST (holiday exceptions may apply).

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Call us at 1-800-289-6229 9a-12a EST (holiday exceptions may apply).

• Please have your order number and the item(s) to adjust ready.

For Furniture and Mattress Sales Price Adjustments please email [email protected]

To qualify for a Sale Price Adjustment, the sale price adjustment needs to be submitted NO LATER than 25 days:

• White Glove, In-Home, & Room of Choice - 25 days from date of delivery for your purchases, made between 12/1/2024 - 12/25/2024.
• Parcel from Warehouse - 25 Days from date shipped from the warehouse for your purchases, made between 12/1/2024 - 12/25/2024.
• Parcel from Vendor- 25 Days from date shipped from the vendor for your purchases, made between 12/1/2024 - 12/25/2024.

Note: The 25 days is part of our Holiday Best Price Guarantee. Our price adjustment policy outside of 12/1/24 - 12/25/24 is 10 days.

Please include:

• Salescheck Number
• Email address
• First and Last Name
• Daytime Phone
• Shipping Address
• Items to Adjust
• Sale Event or Date
• Promotion Code (optional)
• Reason for Inquiry: Price or Promotion Adjustment

For your protection, please do not send us your account number.