If an item is further reduced in price within 10 days* of when you purchased it.

• The new sale price cannot be honored in addition to any previously applied promo codes or discount offers
• You will be refunded the difference in price to your original form of payment
• Items shipped and sold directly by our Digital Third Party Sellers or Direct from Vendor partners are not eligible for price adjustments
• Note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or third parties. Only requests submitted directly by a customer will be accepted.

*If you purchased an Apple iPhone, price adjustments can be made if the same item is available at a lower price within 14 days of purchase. All other Apple products can be adjusted if the same item is available at a lower price within 30 days of purchase.

Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a EST (holiday exceptions may apply).

-or-

Call us at 1-800-289-6229 9a-12a EST (holiday exceptions may apply).

• Please have your order number and the item(s) to adjust ready

For Furniture and Mattress Sales Price Adjustments please email [email protected]

To qualify for a Sale Price Adjustment, the sale price adjustment needs to be submitted NO LATER than 10 days:

• White Glove, In-Home, & Room of Choice - 10 days from date of delivery
• Parcel from Warehouse - 10 Days from date shipped from the warehouse
• Parcel from Vendor- 10 Days from date shipped from the vendor

Please include:

• Salescheck Number
• Email address
• First and Last Name
• Daytime Phone
• Shipping Address
• Items to Adjust
• Sale Event or Date
• Promotion Code (optional)
• Reason for Inquiry: Price or Promotion Adjustment

For your protection, please do not send us your account number.