Add My Macy's Credit Card To My Account
View My Account Balance Online
View My Billing Statement Online
Here’s how to sign in to your account:
To pay online, view your account balance, view billing statements, and more, you'll need to add your Macy's Credit Card or Macy's American Express® Card to your macys.com account using your account number, your name as it appears on your card, or statement, the card’s security code and the last four digits of your Social Security number.
Watch this video to learn more about adding your card to your account.
Once you’ve added your Macy’s Credit Card to your account and you’re signed in:
Please note: Payments may take up to 3 days to appear on your account. At this time, debit cards are not accepted for online payments.
Watch this video to learn more about paying online.
Once you’ve added your Macy’s Credit Card to your account and you’re signed in, select Macy’s Credit Card.
Here you can view your statement balance, minimum payment due, and payment due date, as well as other information related to your Macy's account.
Once you’ve added your Macy’s Credit Card to your account and you’re signed in:
Select the PDF option if you are looking for an image that resembles your traditional statement. You can view and print up to 12 consecutive months of statements online. To request a copy of statements older than 12 months, contact Credit Customer Service at 1-888-257-6757 (TTY: 711) 9:00 a.m. - 12:00 a.m. ET, 7 days a week
Payment by phone
Call Customer Service
Have your Macy's account number and valid information about your bank deposit account. You can also request statements and other credit card-related information.
Payment by mail
Send your Macy's payment and account number to:
Macy’s Credit Card Payments
PO Box 9001094
Louisville, KY 40290-1094
Macy's American Express Account Payments
PO Box 9001108
Louisville, KY 40290-1108
Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213
Payment in store
You can use cash, check, debit card, or money order to pay your bill at any register in any Macy’s store. Find A Store
We do not accept credit cards or gift cards as payment on your Macy's Credit Card or Macy's American Express® Card. At this time, debit cards are only accepted as payment in store.
Please pardon the inconvenience, we are updating our systems to enhance your customer experience, as a result chat is unavailable in some instances. For further assistance please check out our Help Center Page or call 1-800-BUY-MACY (1-800-289-6229) (TTY: 711) 9a-12a ET