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How do I change my email address or password on my Macy's account?

Email Address:

  • Sign in to your account and under the "My Account" drop-down, click on "Profile"
  • Delete the email address listed in both the "Email Address" and "Verify Email" fields
  • Type in your new email address
  • Click "Update"

Password:

  • Sign in to your account and under the "My Account" drop-down, click on "Profile"
  • Delete the password listed in both the "Password" and "Verify Password" fields
  • Type in your new password*
  • Click "Update"

*Password must be 7-16 characters and can include specials characters with the exception of (. , - | \ =) or spaces.